At Condoror Central, we understand that even the most carefully selected tactical gear may occasionally require adjustment. Our Returns & Exchanges Protocol ensures your operational readiness isn’t compromised by ill-fitting equipment. Follow these procedures to execute a smooth retrograde of non-essential gear.

1. MISSION PARAMETERS

This protocol applies to all operatives (customers) who have deployed (purchased) gear through condororcentral.com. All returns must be initiated within 15 days of delivery confirmation.

NON-RETURNABLE EQUIPMENT:

Due to hygiene and operational security requirements, the following items are not eligible for return or exchange:

  • Opened or used Combat Shirts (Item Code: CS-series)
  • Worn Tactical Polos (Item Code: TP-series)
  • Altered or customized tactical gear

2. RETROGRADE PROCEDURE (RETURN PROCESS)

Phase 1: Initiate Request

Submit a formal request to our Logistics Command within 15 days of delivery:

  1. Email [email protected] with subject line: “RETROGRADE REQUEST – [Your Order Number]”
  2. Include the following intelligence in your transmission:
    • Order number
    • Item(s) requiring return
    • Reason for retrograde
    • Preferred resolution (refund or exchange)

SAMPLE REQUEST TEMPLATE:

Subject: RETROGRADE REQUEST – #ORD12345 To: Condoror Central Logistics Command Operative Identification: – Name: [Your Full Name] – Order Number: #ORD12345 – Contact Email: [Your Email] Request Details: – Item(s) for Return: [Product Name & Code] – Size/Color (if applicable): [Details] – Reason for Return: [Defective/Incorrect Item/Size Exchange] – Requested Action: [Refund/Exchange for Size XX] Additional Intelligence: [Any other relevant information] Awaiting further instructions.

Phase 2: Receive Authorization

Our Logistics Team will respond within 48 hours with:

  • Return Authorization Number (RAN)
  • Designated return coordinates (shipping address)
  • Special instructions if applicable

Phase 3: Package and Ship

Prepare your gear for retrograde:

  1. Ensure all items are in original condition with tags attached
  2. Include the original packing slip or a copy of your order confirmation
  3. Mark the RAN clearly on the exterior of the package
  4. Ship to provided coordinates using a trackable method

3. FINANCIAL EXTRACTION (REFUND PROCESS)

Refund Timeline:

  • Processing: 3-5 business days after we receive and inspect returned items
  • Credit Card/PayPal: 5-10 business days for funds to appear in your account

Refund Method:

Funds will be deployed back to your original payment vector (credit card, PayPal, etc.). Shipping costs are non-refundable unless the return is due to our error.

4. GEAR REPLACEMENT (EXCHANGE PROCESS)

For size exchanges or replacement of defective items:

  1. Follow standard retrograde procedure
  2. Specify desired replacement item in your request
  3. We’ll dispatch replacement gear immediately upon receiving your return
  4. No additional shipping charges for exchanges due to our error

5. SPECIAL OPERATIONS (INTERNATIONAL RETURNS)

Operatives outside the US:

  • You are responsible for return shipping costs
  • Mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund original shipping costs for international orders

6. CONTACT LOGISTICS COMMAND

For extraction support or mission debriefing:

Condoror Central HQ
1293 Prospect Valley Road
Los Angeles, US 90017
Email: [email protected]
Subject Line: “RETROGRADE SUPPORT”

Stay mission-ready. Stay equipped.